Licensee:	Teamcare Pty Ltd T/As Teamcare Insurance Brokers
ABN:	61 003 244 424
Business Address:	Suite 1/97 Shellharbour Road, Warilla NSW 2528
Postal Address:	PO Box 130, Warilla NSW 2528
Phone:	02 4296 7999
Fax:	02 4296 1900
Email:	info@teamcare.com.au

This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:

 

From when does this FSG apply?	This FSG applies from 01/01/2009 and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.
How can you instruct us?	You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on page 1 of this FSG.
Who is responsible for the financial services provided?	Teamcare Pty Ltd T/As Teamcare Insurance Brokers (Teamcare) is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG. Teamcare holds a current Australian Financial Services License no: 244259. The contact details are on the front of this FSG.
What kinds of financial services are you authorised to provide to me & what kinds of financial product/s do those services relate to?	Teamcare is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your broker unless we tell you otherwise. We do not operate under a binder authority.
Will I receive tailored advice?	Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange insurance policies for you or to give you advice about your insurance needs. We will ask you for the details that we need to know. In some cases we will not ask for any of this information. If we do not ask, or if you do not give us all of the information we ask for,any advice you receive maynot be appropriate to your needs, objectives and financial situation. You should read the warnings contained in any SoA, or any other warnings that we give you, carefully before making any decision about an insurance policy.
What information do you maintain in my file and can I examine my file?	We maintain a record of your personal profile, including details of insurance policies that we arrange for you. We may also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SoA or PDS that we give or pass on to you for the period required by law. We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. See heading “Your Privacy – Our Policy” for details of our privacy policy. If you wish to look at your file please ask us. We will make arrangements for you to do so.
Your Privacy – Our Policy	The Privacy Act 1988 (Cth) requires Teamcare Pty Ltd to make the following disclosure before collecting personal information about you after 21 December 2001: ·         We may require personal information about you for us to properly negotiate insurance terms, to administer the policy and for insurers (& associated third parties) to assess your proposal for insurance risks. ·         We may disclose your personal information (including sensitive information such as health information) to third parties who are involved in the provision of our services. Third parties may include (but are not limited to) Insurers, Loss Adjusters, Administrators & Reinsurers and to our business partners for the purpose of insurance. ·         By submitting your proposal and continuing to deal with us, you consent to Teamcare and these parties collecting, using and disclosing personal and sensitive information about you.  ·         We may also disclose personal information about you as required/permitted by law. ·         We may use personal information collected about you or pass it to other business sections associated with Teamcare Insurance Brokers, so that you can be notified about other products or services offered or distributed by us or through that other section.   If You do not provide the requested information: ·         Your Insurance Application may not be accepted. ·         We may not be able to administer Your Policy; or ·         You may breach Your Duty of Disclosure, the consequences of which are set out in the Duty of Disclosure Notice on our invoice.   Contact Us Simply contact our Privacy Officer on the details below if you would like to: ·         Access the personal information we hold about you ·         Update or correct the information we hold about you ·         Discuss your privacy concerns ·         Be removed from the mailing list to receive information about our products and services   Privacy Officer: Geoff Ferns Teamcare Insurance Brokers Suite 1/97 Shellharbour Road PO Box 130 Warilla NSW 2528   Ph:       (02) 42 967999 Fax:      (02) 42 961900 Email:   geoff@teamcare.com.au
How will I pay for the services provided?	For each insurance product the insurer will charge a premium that includes any relevant taxes, charges and levies. We often receive a commission payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. These will all be shown on the invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice. If there is a refund of premium owed to you as a result of a cancellation or alteration to a policy, we will retain any fee we have charged you. We may also retain commission depending on our arrangements with the insurer. When you pay us your premium it will be banked into our trust account. We retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangements with the insurer. We will earn interest on the premium while it is in our trust account or we may invest the premium and earn a return. We will retain any interest or return on investment earned on the premium.
How are any commissions, fees or other benefits calculated for providing the financial services?	Our commission will be calculated based on the following formula: X = Y% x P In this formula: X = our commission Y% = the percentage commission paid to us by the insurer. Our commission varies between 0% and 25%. P = the amount you pay for any insurance policy (less any government fees or charges included in that amount).  Any fees that we charge you will be based on the amount of time to place and maintain the policy of insurance for the insured period. We do not often pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay commissions to those people out of our commission or fees in the range of 0% to 25% of our commission or fees. This will have no effect on the amount you are charged. If we arrange insurance products through Miramar Underwriting Agency Pty Limited (Miramar), we may qualify for reward points under the Miramar rewards program. The number of points we earn will depend on the premium paid to Miramar for the insurance products we arrange with them, subject to a minimum threshold. The points may be redeemed for certain goods or flights. Our employees who will service your insurance needs are paid a market salary. If we give you personal advice, we will inform you of any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice. See below for information on the Steadfast association and commission.
Do we have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?	Teamcare is a shareholder of Steadfast Group Limited (Steadfast). Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5 - 1% commission for each product arranged by us with those insurers. These payments are used to operate Steadfast. Depending on the operating costs of Steadfast (including the costs of member services provided by Steadfast to us and other Steadfast shareholders) and the amount of total business we place with the participating insurers in any financial year, we may receive a proportion of that commission at the end of each financial year. As a shareholder of Steadfast we have access to member services including model operating and compliance tools, procedures, manuals and training, legal, technical, banking and recruitment advice and assistance, group insurance arrangements, product comparison and placement support, claims support and group purchasing arrangements. These member services are either funded by Steadfast, subsidised by Steadfast or available exclusively to shareholders for a fee. Steadfast is also a shareholder of Miramar Underwriting Agency Pty Limited (Miramar). As a shareholder, Steadfast may receive dividends from Miramar. These amounts will indirectly contribute towards the benefits we receive from Steadfast. Steadfast has a shareholding in Macquarie Premium Funding (MPF). If we arrange premium funding with MPF for you, under its agreement with MPF, Steadfast will receive 0.5% of your insurance premium (including government fees or charges). As an equity shareholder of MPF, Steadfast may also receive dividends from profits of MPF. The amount of the Steadfast dividend is based on the share of profit attributable to funding arranged by Steadfast shareholders. The payments (commission and dividends) that Steadfast receives from MPF are used to operate Steadfast. Depending on the operating costs of Steadfast and the amount of total business we place with MPF in any financial year, we may receive a portion of those amounts at the end of each financial year. You can obtain a copy of Steadfast’s FSG at www.steadfast.com.au Teamcare is a principal member of the National Insurance Brokers Association of Australia. From time to time our staff may receive certain “Hospitality Benefits” (such as tickets to conference or sporting events, hampers or meals) from providers. These benefits are offered as a goodwill gesture and are not based upon the volume of business placed with that provider. As part of our commitment to ongoing training & development, we encourage our staff to attend industry & product training some of which are provided by insurers.   Premium Funding: Premium funding is a loan agreement between you & a funding company to pay insurance premiums. Additional costs may be charged by the funding agency, which are in addition to those costs which attach to the policy of insurance. The “Terms & Conditions" relating to Premium Funding arrangements are detailed in the contract you are required to authorise. If we arrange premium funding for you we may be paid a commission by the premium funder. We may also charge you a fee (or both). The commission that we are paid by the premium funder is usually calculated as a percentage of your insurance premium (including government fees/charges). If you instruct us to arrange or issue a product, this is when we become entitled to the commission. Our commission rates for premium funding are in the range of 0% to 4% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you. If you cancel your premium funding contract mid term, your repayment obligations may continue until the entire loan amount is repaid or until a return premium is received from the Insurer to settle the loan. In the event that this return premium does not extinguish the debt owing, you may be required to pay the balance. These arrangements do not influence us in our recommendations to you as far as placement of insurance.
What should I do if I have a complaint?	·      Contact us and tell us about your complaint. We will do our best to resolve it quickly. ·      If your complaint is not satisfactorily resolved within 3 days, please contact our Complaints Manager, Geoff Ferns on 02 4296 7999 or put your complaint in writing and send it to us at the address listed on the front of this FSG.We will try and resolve your complaint quickly and fairly. ·       Teamcare is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS. FOS can be contacted at Level 5, 31 Queen St, Melbourne VIC 3000 on 1300 780 808, fax 03 9613 6399, email info@fos.org.au or website www.fos.org.au.
Any questions?	If you have any further questions about the financial services Teamcare provides, please contact us. Please retain this document for your reference and any future dealings with Teamcare.